H Mart Privacy Notice
Effective Date: January 8, 2020
This Privacy Notice provides information concerning H Mart’s data practices and the choices you have with respect to the personal information H Mart collects, uses, and discloses. This Privacy Notice applies when you access or use HMart.com, including mobile-optimized websites and mobile applications that link to this Privacy Notice, when you become a Smart Savings Card member, shop at our stores, use our H Fresh direct delivery service, contact our customer service teams, or otherwise interact with us (collectively, the “Services”).
This Privacy Notice does not apply to any services or other websites that state that they are subject to a different privacy or data policy. This Privacy Notice also does not apply to H Mart’s processing of employee data.
1. INFORMATION WE COLLECT
H Mart collects data directly from you and third parties, which may include your name and contact information. We may also collect analytics and other usage information based on your interaction with our Services. H Mart uses the information we collect to operate our business and website, communicate with you, promote our events, products, and services, and to comply with laws, rules, and our policies, including our Conditions of Use. This Section provides a description of the type of information H Mart collects:
INFORMATION YOU PROVIDE TO US
H Mart collects identifiers and other personal information that you provide to us, such as when you create a customer account on HMart.com or sign up for a Smart Savings Card account. We also collect information when you participate in surveys or promotions or sign up to receive notifications, newsletters, or other communications from us. Additionally, if you contact us through our Customer Service, such as in connection with an account change or closure issue, we will securely store a record of your request and any personal information that you provide as part of your request. The types of information we collect directly from you may include:
- Identification information, such as your name (first, middle, last) and H Mart membership number
- Contact information, such as your mailing address, e-mail address, and phone number
- Demographic information, such as your gender, age, and ethnicity
- Payment information, such as your debit/credit card number and billing information
H Mart processes this information for membership administration and to provide you with the products or services that you have requested, including notification of any problems or other updates, as well as to alert you (under appropriate circumstances with your consent) of any offerings or member benefits that you might have an interest in. We may also use this information to better understand our members’ needs and interests to help tailor our products and services to meet your needs.
INFORMATION FROM THIRD PARTIES
We work with third parties, including vendors, product suppliers, and service providers, to acquire data about you. This may include household and demographic information from mailing list providers to communicate with you about new products and services, offers, promotions, and other information. We may also collect personal information in connection with data access or deletion requests submitted by authorized agents on your behalf, or through other publicly available sources.
DATA GENERATED ABOUT YOU
- Details about the devices that are used to access our Services (such as the IP address, type of operating system, and web browser)
- Dates and times of visits to, and use of, our Services
- Information about how our Services are used (such as the content that is viewed or downloaded and how users navigate between our webpages)
- URLs that refer visitors to our Services
- Search terms used to reach our Services
We also automatically collect information based on purchasing activities by Smart Savings Card members, including:
- Daily and weekly sales information, including customer counts by department and branch ID
- Proportion of Smart Savings Card member purchases to total purchase count and overall Smart Savings Card use rate
- Customer demographics and contact information
We use this information for a variety of purposes, including authentication of members, recording of member preferences and settings, responding to reports of technical issues with our Services, ranking the relevancy and accuracy of the content on our Services, and support of H Mart’s internal audit and fraud prevention efforts. We also use this information in aggregate form to analyze site traffic and trends to understand what content our members find useful or interesting.
To learn more, please review Section 3. Cookies and Other Tracking Technologies below.
H Mart’s Services are generally not directed to children, and we do not seek or knowingly collect personal information from children under the age of 16. In limited circumstances, H Mart may promote events or campaigns that are open to all ages. H Mart requires opt-in parental consent for the collection of children’s personal information.
If we otherwise determine upon collection that a user is under 16, we will not use or retain the information without the parent or guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 16, we will make reasonable efforts to delete such information from our records.
2. HOW WE SHARE YOUR INFORMATION
H Mart does not sell your information for money. However, under the California Consumer Privacy Act (“CCPA”), some information disclosures that are necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged. If we determine that there has been a sale of personal information, we will comply with applicable law as to such activity. For example, within the previous twelve (12) months, H Mart may have disclosed customer e-mail addresses to a marketing platform provider for digital promotional services. If you are a California resident, you have a right to opt-out of the sale of your personal information. To learn more, please review Section 5, Your Choices below.
In other limited circumstances, we may disclose your information within H Mart’s family of companies, with our service providers, and as required by laws, rules and our policies. If we need to share or otherwise process your information for purposes other than for which the information was originally collected, we will notify and seek your consent as appropriate. Further details about how we may share your personal information are provided below.
- H Mart affiliates and parent company. H Mart may share customer lists and member account information, including financial information, demographic information, and purchase history data to support internal operational, audit, and reporting requirements.
- Service providers that perform services on our behalf, including:
- Customer service and ticketing support providers. H Mart may share customer names, shipping addresses, billing addresses, and purchase histories to support customer-directed inquiries and requests.
- Technology providers, including email and web hosting providers, and cloud storage and site monitoring tool providers. H Mart may disclose member account information, device and online identifiers, and network activity information to support the operation of our Services, conduct site improvement, and protect against fraud.
- Payment, shipping, and order fulfillment vendors. H Mart may share member account information, including customer names, contact information, financial information, and purchase histories, in addition to location data and other identifiers to facilitate customer orders from intake to delivery and follow-up customer support as appropriate.
Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will – where required by applicable law – make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Notice. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information.
In addition, we may share your personal information to comply with legal and regulatory requirements, and protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites), claims and other liabilities.
3. COOKIES AND OTHER TRACKING TECHNOLOGIES
GENERAL INFORMATION ABOUT COOKIES
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Session cookies are deleted automatically when you close your browser, while persistent cookies may remain on your device after the browser is closed (for example to reference your user preferences when you return to the same site). Most web pages contain elements from multiple web domains so when you visit the website, your browser may receive cookies from several sources.
“Local Shared Objects,” or “flash cookies,” are also data files that can be stored on your computer when you visit websites. These are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, Local Shared Objects can only access personal information that you have provided on our Services, and cannot be accessed by other websites. To find out more about flash cookies or how to disable them, please visit: http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
WHAT TYPES OF COOKIES DOES H MART USE?
Strictly Necessary Cookies
These cookies are essential in order to operate our Services and to enable you to move around H Mart’s website and use its features. Without these cookies, certain services you have asked for, such as navigating between pages or accessing your member account page, cannot be provided.
Flash, Performance, and Analytics Cookies
H Mart may use Local Shared Objects, also referred to as “flash cookies,” in connection with providing our Services. These are used to enhance your user experience, for example, by storing your user preferences and settings as you interact with our Services. We also make use of performance cookies to provide you with certain advanced website functionalities or to provide enhanced and more personal features in connection with providing our Services. This may include storing changes you make on your member account page, such as your user name, or recognizing the platform from which you access the site. These cookies are not used to track your browsing on other sites.
We also use analytics cookies to analyze how our visitors use our Services and to monitor website performance. This allows us to provide a high quality experience by customizing our offerings and quickly identifying and fixing any issues that arise. For example, we use Google Analytics to set performance cookies on our Services, in order to keep track of customer shopping analysis and to assess which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
Marketing cookies are used to track visitors across websites. H Mart uses a marketing database management program that deploys a cookie when a user interacts with a marketing communication, such as a newsletter email or a marketing-based landing page on our website. Marketing cookies collect personal information, such as your name, which pages you visit on our website, your history arriving at our website, and your H Mart account activities. We use marketing cookies to evaluate the effectiveness of our marketing campaigns or to provide better targeting for marketing purposes.
You may adjust your browser setting to disable certain cookies by following the instructions for your browser as explained at http://www.allaboutcookies.org/manage-cookies. The “Help” or “Preferences” menu on most Internet browsers contains information on how to disable cookies, or you can visit www.aboutcookies.org/how-to-control-cookies. As described above, some of our Services may not function properly if certain cookies are disabled.
Do Not Track. Most browsers also have a setting for Do Not Track (DNT) signals. DNT is a mechanism for allowing Internet users to control the tracking of their online activities across websites through their browser settings. At this time, H Mart does not respond to DNT signals.
Mobile Device Controls
You may also be able to adjust your cookie settings on your mobile device. Some mobile device operating systems, such as Android and iOS, allow users to opt out of mobile advertising IDs for ads personalization. For more information on controlling your mobile cookie choices, please visit the Apple privacy control page for iOS devices and your settings in the Permission Manager for Android devices.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purpose(s) for which the information was collected, depending on the purpose(s) for which the information was collected, the nature of the information, any contractual relationship that may govern the retention of the information, and our legal or regulatory obligations. For example, we retain credit card pre-authorization data, including security codes, only as long as necessary to complete the requested transaction. If you request deletion of your H Mart member account, we will terminate your access to our Services. We will further destroy or choose to further retain personal information in de-identified or aggregated form, in accordance with applicable law.
HOW WE PROTECT YOUR INFORMATION
H Mart maintains reasonable and appropriate administrative, technical and physical safeguards to protect the information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. For example, HMart.com is secured by the Secure Sockets Layer (SSL) technology to encrypt and protect information transmitted over the Internet. We also regularly monitor our systems for possible vulnerabilities and attacks. However, no system is 100% secure. We cannot warrant the security of any information that you send us, and we cannot guarantee that your personal information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
5. YOUR CHOICES
You have choices about how your personal information is processed, including the right to access or delete it.
To exercise your rights, please contact H Mart’s Customer Service Center for support:
H Mart (Local stores)
Attn: Customer Service Center
165 Chubb Avenue, Lyndhurst, NJ 07071
H Mart Online:
333 Starke Rd, Carlstadt, NJ 07072
Please be advised that for each request, we are also required to verify each requester’s identity, including authorized agents. We may deny a request for access, deletion, or modification, if we are unable to verify the requester with a reasonable degree of certainty. If your request is denied, we will notify you of the reasons for the rejection.
WITHDRAWING CONSENT AND OTHER GENERAL OBJECTIONS
To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. In some circumstances, withdrawing your consent to H Mart’s use or disclosure of your personal information will mean that H Mart will not be able to provide products or services to you or otherwise engage with you.
In some cases where your personal information is accessible through an online portal or platform, such as the customer login page for individuals with member accounts, you may be able to directly exercise these rights by following the instructions on the portal or platform. These include updates to your communication preferences, which lets you unsubscribe from receiving marketing or other commercial emails from H Mart. However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications, such as information about material changes to our Services or notifications about your membership.
ACCESS TO PERSONAL INFORMATION
You (or your authorized agent) may request access to the information that we maintain about you. Unless we cannot verify your identity with reasonable certainty or there is another basis for denial, we will provide you with a copy of the information we maintain about you in the ordinary course of business, in a commonly used format.
You may also request that H Mart correct any errors in your information. You can always edit certain profile information by logging in directly onto your member account through our Services.
Upon review, we may reject your request to access or correct your personal information, as permitted by applicable law. If we reject your request, we will notify you of the reasons for the rejection.
DELETION OF PERSONAL INFORMATION
You may request that we delete some or all of your personal information, such as in connection with the closing of your H Mart member account. In limited circumstances, we may reject your request if an exception applies, such as when the information is necessary to complete the transaction or contract for which it was collected or when it is being used in relation to security incidents, compliance with legal obligations or other legitimate H Mart interests.
EXPORTING YOUR PERSONAL INFORMATION
You may request that we transfer your personal information to another data controller. We may reject your request if an exemption applies, or as otherwise permitted by applicable law. If we reject your request, we will notify you of the reasons for the rejection.
DO NOT SELL MY PERSONAL INFORMATION
California residents may opt out of the sale of their personal information. In order to submit such as a request, please visit our Do Not Sell My Personal Information page. You may also submit a request by contacting our Customer Service Center at the contact information provided above in this Section 5.
6. UPDATES TO OUR PRIVACY NOTICE
As laws, regulations, and industry standards evolve, H Mart may make changes to our Services and may further revise this Privacy Notice from time to time. When we update this Privacy Notice, we will post the changes to this page and update the effective date on this page. In cases where we make changes that materially alter your privacy rights, we will provide additional notice as appropriate, such as by e-mail or other contact information you have provided and given requisite consent for. We encourage you to review our Privacy Notice to stay informed.
7. HOW TO CONTACT US
You may contact us with questions, comments, or complaints about this Privacy Notice or our data practices, or to exercise your privacy rights. Our contact information is as follows:
H Mart (Local stores)
Attn: Customer Service Center
165 Chubb Avenue, Lyndhurst, NJ 07071
H Mart Online:
333 Starke Rd, Carlstadt, NJ 07072